Frequently asked questions
ishwah: blends India’s rich textile heritage, artisanal techniques, and contemporary design into every creation. Our pieces are handcrafted, thoughtfully curated, and made to become heirlooms for generations to come.
Simply select your preferred item, choose size and customization options if available, add to cart, and proceed to checkout. Follow the on-screen instructions to complete your order securely.
Yes, we offer customization for select pieces. If you require size or design adjustments, please connect with us before placing your order for a personalized consultation.
Once your order is placed, you’ll receive an order confirmation email with all the details. If you don’t receive this within a few minutes, please check your spam folder or contact us.
Yes, ishwah: ships worldwide. Shipping charges and delivery times vary by location and will be calculated at checkout.
Delivery times vary based on the item and shipping address. Most ready-to-ship orders are dispatched within 2–4 business days. Custom or bridal orders may take longer—estimated timelines will be shared during your consultation or on the product page.
Once your order ships, you’ll receive a tracking number by email to follow your parcel’s journey.
We offer a simple return/exchange process for eligible items. You must file your request through our online portal within 7 days of delivery. Please note, bridal and custom-made items, accessories, and sale items are final sale and not eligible for return or exchange. See our for full details.
Visit our Return Request page and follow the instructions. All return/exchange requests must be submitted online—support is not available via email.
Prepaid orders may be cancelled within 2 days if they have not been dispatched. Once dispatched, orders cannot be cancelled. Bridal and custom orders are not eligible for cancellation.
Each product page includes a size guide. For bespoke fits or questions about measurements, please contact us for assistance.
We strive to display our products as accurately as possible, but colours may vary slightly due to screen settings and lighting. Each piece is individually handcrafted, so minor variations are part of the charm.
Bridal couture and customized pieces are final sale and cannot be returned or exchanged. We highly recommend a personal consultation to ensure every detail is perfect before you order.
Because bridal pieces are made-to-order, changes after confirmation may not be possible. Please discuss all preferences during your initial consultation.
We accept all major credit/debit cards, net banking, UPI, and select international payment options. All payments are securely processed via Shopify.
Yes, your privacy and security are our top priorities. Our website uses SSL encryption and trusted payment gateways to protect your data.
Most pieces should be dry cleaned only. Please refer to the care instructions on each product page for specific recommendations.
For order inquiries, sizing, or personalized advice, you can reach us through the Contact page on our website or email us at admin@ishwah.com. For returns or exchanges, please use our dedicated online portal. If you have any other questions, please don’t hesitate to contact us. We’re here to make your ishwah: experience beautiful and effortless.